Warranty Repairs
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 High end audio components submitted for service under the original manufacturer's warranty requires a valid proof of purchase. A legible copy of the original invoice must include name of dealer, name of purchaser, date purchased, manufacturer, model number and serial number. Components submitted for service without the proper documentation are billed for labor at the standard non-warranty rate of $90 per hour, plus the cost of replacement parts.
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Non-Warranty Repairs and Manufacturer Upgrades
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High end audio components submitted for non warranty repairs and/or manufacturer upgrades are billed for labor at the rate of $90 per hour, plus the cost of replacement parts.
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Custom Upgrades
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High end audio components submitted for custom upgrades are billed at the rate of $110 per hour, plus the cost of replacement parts.
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Outcall Service
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If you are located within the greater New York area, we offer an outcall service at a premium of $20 per hour over the base labor rate. Travel time to and from the job site is billed at $90 per hour.
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Repair Estimates
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Estimate charge is 1 hour of labor, which is billed at a rate of $90 per hour. This can be applied to the total cost of repair, if approval is given.
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Turnaround
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Normal turnaround is approximately 2 weeks, depending on parts procurement related issues.
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Expedited Service
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Expedited service is available at an additional $90, plus rush shipping charges for replacement parts, over the cost of the repair and/or upgrade.
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High End Audio Repair Warranty
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All components serviced by High End Audio Repair are covered by a 90-day warranty. Kindly note that High End Audio Repair warranty coverage begins on the date your repair was completed. This warranty is only applicable toward services performed as noted on service order. Manufacturer's replacement part warranty varies, please inquire. No warranties are offered for customer supplied replacement parts (including vacuum tubes) or failures resulting from replacement parts that are not purchased through High End Audio Repair.
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Payment Instructions
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Payment in full is due upon completion of repairs and/or upgrades, unless prior payment arrangements have been agreed upon. Unpaid repairs after the 30-day grace period incur a monthly compounded interest penalty based on a 5% annual rate. We accept personal checks, business checks, bank checks, travellers checks and money orders payable in U.S. Dollars or cash. All check payments must clear our bank before finalizing pickup or delivery arrangements. Please allow extra time for checks issued from out of state banks. We apologize for the inconvenience, but at this time, we do not accept credit cards.
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Unclaimed Repairs
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Unclaimed repairs after the 30-day grace period will incur a storage charge of $20.00 per month.
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